Terms and conditions

On this page

1. 1. Who you are contracting with
2. 2. What you are buying
3. 3. Price, VAT and delivery costs
4. 4. How an order is made
5. 5. Payment
6. 6. Delivery arrangements and timescales
7. 7. Cancellation: your book is made to your specifications
8. 8. Your statutory rights, which always survive
9. 9. Print faults and transit damage — we reprint
10. 10. The photographs you upload
11. 11. Rights in the book
12. 12. Complaints
13. 13. Applicable law
14. 14. Changes to these terms

1. Who you are contracting with

• E-mail: support@fablebook.nl. We answer e-mail; we do not currently operate a phone line.

These details are also the address to use for a complaint, and the address to which any notice under these terms should be sent.

2. What you are buying

A printed, personalised picture book of 24 pages, illustrated from the photographs and answers you give us, in one of two bindings:

• Hardcover — a hardback picture book with printed paper pages.
• Thick pages (layflat) — the same book on heavier [190 gsm] photo paper with a layflat binding, so a spread opens completely flat. These pages are thick and flat-opening paper. They are not board pages, and we do not describe them as tear-proof or as a board book.

Each book is made for one child and one set of answers. The story is built on one of our templates, and the characters, likenesses, names, dedication and details are yours. Illustrations are produced with image-generation tools operated under our instructions and then checked by a person before you ever see them.

3. Price, VAT and delivery costs

• Hardcover: £49. Thick pages (layflat): £65. Delivery within the United Kingdom is included in these prices.
• Printed books are zero-rated for VAT (0%) in the United Kingdom, so no VAT is added to the price you see.
• [Fablebook’s UK VAT registration position, and whether import VAT or duty can arise on delivery, must be confirmed before UK orders open. If any book destined for a UK address is produced outside the UK, this section must state plainly whether it is delivered duty paid, and who bears any charge on delivery.]
• There are no other charges. The total you see at checkout is the total you pay, and we take nothing before you have approved your proof.

The price that applies to your order is the price shown at the moment you place it and repeated in your order confirmation. If a price is obviously wrong — a mistyped figure that no reasonable customer could take as genuine — we may decline the order and refund you in full rather than hold you to it.

4. How an order is made

• You answer the questions and upload your photographs. Nothing is charged at this point.
• We create your book and show you a watermarked proof of every page.
• You may ask for one round of revisions. Tell us what to change and we will redraw the pages concerned. [Further revision rounds, and whether they are chargeable, are a decision still to be taken.]
• You approve the proof, confirming with a tick and your typed name that you have seen the book and that you understand it is made to your specifications and cannot be returned. Your approval is the moment the contract is concluded.
• You pay, we send the approved file to print, and we e-mail you at each stage.

We may decline an order — before or after payment, refunding you in full — where the photographs do not permit a book we would be willing to put our name to, where section 10 has not been complied with, or where we suspect fraud.

5. Payment

Payment is taken once, at approval, through Stripe. We never see or store your card number. Accepted methods are shown at checkout. Your order goes to print once payment has cleared.

6. Delivery arrangements and timescales

We deliver to addresses in the United Kingdom from fablebook.co.uk and to addresses in the Netherlands and Belgium from fablebook.nl. You may send a book to someone else’s address — most of ours are presents.

• Printing takes 5 working days for hardcover and 4 to 6 working days for layflat, counted from your approval and payment.
• Carriage adds 2 to 7 working days within Western Europe. So a typical order arrives about one and a half to two weeks after approval.
• These are estimates from our print partner, not guarantees of a date. We will always deliver without undue delay and in any event within 30 days of the contract unless we agree another date with you — and if we miss that, you may set a short further period and then cancel for a full refund.
• There is no express or expedited option: our print partner does not offer one, and we would rather say so than sell you a promise we cannot keep.
• Risk in the book passes to you when it is delivered to you or to the person you named.

7. Cancellation: your book is made to your specifications

For most things bought online you have 14 days to change your mind. That right does not apply to your Fablebook book. Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 removes the right to cancel for the supply of goods that are made to the consumer’s specifications or are clearly personalised. In the Netherlands the same exception is art. 6:230p, aanhef en onder f, sub 1° of the Burgerlijk Wetboek.

What "made to your specifications" means here. It is not a picked-from-a-list product with a name printed on the front. Your child is drawn from photographs you supplied, as themselves; the cast, the pet, the house, the occasion and the dedication are yours; every page is generated for your book and checked by a person for your book. Nobody else can buy it, and we cannot sell it to anyone else, because it is a book about your child. That is precisely the situation the exception exists for.

When it starts to apply. From the moment the contract is concluded — that is, when you approve the proof and pay. We do not have to have printed anything yet.

What you can still do, and we mean this:

• Before you approve, you can walk away completely. Nothing is charged, and you owe us nothing, even though we have already done the work. Say the word and we delete your photographs.
• One round of revisions is included, so "not quite right" is a thing we fix rather than a thing you are stuck with.
• Tell us immediately if you change your mind after approving. If your file has not yet gone to the printer we will do our best to stop it, as a goodwill matter. Once it is printing, a book about your child cannot be resold and we cannot refund it.
• Nothing in this section affects your rights if the book is faulty, damaged or not as described. Those are separate, and they are in sections 8 and 9.

8. Your statutory rights, which always survive

Nothing in these terms — including section 7 — takes away rights the law gives you and that we cannot exclude:

• United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you have the short-term right to reject a faulty book for a refund; after that you may require a repair or replacement, and further remedies if that fails.
• Netherlands and Belgium: the book must conform to the contract (conformiteit, art. 7:17 BW). If it does not, you may require repair or replacement and, where that is not possible or is too late, a price reduction or dissolution of the contract.
• Our own reprint policy in section 9 sits on top of these rights. It never replaces them and never shortens them.

9. Print faults and transit damage — we reprint

If your book arrives damaged, misbound, badly trimmed, with pages missing or repeated, with printing faults, or with an illustration that is materially not the page you approved, we reprint it and send you a new one at no cost. We do not ask you to return the faulty copy unless we specifically ask for it back, and we never ask you to pay the postage.

• Tell us within [14 days] of delivery for transit damage or an obvious print fault, and send a photograph — it is the fastest way for us to get it right and to take it up with our printer.
• If a parcel never arrives or is lost in transit, we reprint and resend. You do not chase the carrier; we do.
• Content you approved is not a print fault. If a face on the proof was not quite right and you approved it anyway, that is what the revision round and the proof are for — though tell us anyway, because we would rather be generous than right.
• This policy does not shorten the periods in section 8. A fault that appears later is still a fault.

10. The photographs you upload

Your photographs are the raw material of the book, and they are photographs of children. When you upload them you confirm that:

• you are the parent or guardian of every child pictured, or you have that parent or guardian’s explicit permission;
• every adult who appears in the photographs has agreed to appear in the book;
• the photographs are yours to use, or you have permission from whoever took them.

We record these confirmations, with a timestamp, because they are the legal basis on which we may process a child’s image at all. How we store, use and delete your photographs are set out in the privacy policy, which forms part of these terms: in short, photographs are used only to make your book, are never used to train AI models, are never sold or shown to other customers, and are deleted automatically — 60 days after delivery, or 30 days after a proof that did not become an order. You can ask us to delete them sooner at any time, and there is a control in your account that does it.

We will refuse, without a refund of anything already properly earned, any upload that is unlawful, that depicts a child in a way we consider inappropriate, or that infringes someone else’s rights.

11. Rights in the book

• Your photographs remain yours. Uploading them gives us only the permission we need to make, check, print and deliver your book.
• Your finished book is yours to keep, read, photograph and give away. You may not resell it commercially or reproduce it as a product.
• The templates, story structures, illustration style and the Fablebook name remain ours.
• We do not use your book, or any page of it, in our marketing without asking you first and getting a clear yes. [Whether a separate, optional marketing-use consent is offered at all is still to be decided.]

12. Complaints

E-mail support@fablebook.nl with your order number and, if it helps, a photograph. We aim to acknowledge within [2 working days] and to give you a substantive answer within [14 days]. If we need longer we will tell you why and when to expect an answer.

If we cannot resolve it between us: [whether Fablebook joins an alternative dispute-resolution scheme — for example a Geschillencommissie in the Netherlands or a UK ADR body — is a decision still to be taken, and this section must name the scheme and its address before launch.] You can always take a dispute to the courts under section 13.

13. Applicable law

[The law of the country in which the legal entity is established — to be set once the entity is confirmed] applies to your order. Whatever that choice is, it can never deprive you of the protection of the mandatory consumer law of the country where you live (Article 6 of the Rome I Regulation, and its retained equivalent in the UK). A consumer in the Netherlands keeps Dutch consumer protection; a consumer in the United Kingdom keeps the Consumer Rights Act 2015 and the 2013 Regulations. You may bring proceedings in the courts of your own country of residence.

14. Changes to these terms

The version of these terms in force when you place your order is the version that governs it, and we keep every version dated. Changes apply to future orders only.

Questions about this page

If you would rather talk to a person than read a legal text, e-mail us and we will reply in plain language.

Privacy and your data: privacy@fablebook.co.uk · Orders and complaints: support@fablebook.nl