Terms and conditions

On this page

1. Who you are contracting with
2. What you are buying
3. Price, VAT and delivery costs
4. How an order works
5. Payment
6. Delivery
7. Cancellation: your book is made to your specifications
8. When you get your money back
9. Your statutory rights, which always survive
10. Print faults and transit damage — we reprint
11. The photographs you upload
12. Rights in the book
13. Complaints
14. Applicable law and courts
15. Changes to these terms

1. Who you are contracting with

• Name: Fablebook.
• Registered address: Keurenplein 41 Box A8357, 1069CD Amsterdam, the Netherlands.
• Chamber of Commerce (KvK) number: 96345357.
• VAT number: NL005203142B97.
• E-mail: support@fablebook.co.uk.

These details are also the address to use for a complaint, and the address to which any notice under these terms should be sent.

2. What you are buying

A printed, personalised picture book of 24 pages, illustrated from the photographs and answers you give us, in one of two bindings:

• Hardcover — a hardback picture book with printed paper pages.
• Thick pages (layflat) — the same book on heavier 190 gsm photo paper with a layflat binding, so a spread opens completely flat. These pages are thick and flat-opening paper. They are not board pages, and we do not describe them as tear-proof or as a board book.
• If you choose: a second copy of the same book, sent in the same parcel, and a colouring book of your own pages, as a download or printed.

Each book is made for the child or children it is about, from one set of answers. The story is built on one of our templates, and the characters, likenesses, names, dedication and details are yours. Illustrations are produced with image-generation tools operated under our instructions. You see them as soon as they are drawn, and a person checks every page before the book is printed.

3. Price, VAT and delivery costs

• Hardcover: £48. Thick pages (layflat): £64. These are introductory prices until 11pm on 31 December 2026 (UK time). After that a hardcover costs £60 and a book with thick pages £80.
• A second copy of the same book, in the same parcel: £33 (hardcover) or £49 (thick pages).
• The colouring book of your own pages: £8.50 as a download, or £21.50 printed (the download is included).
• A copy you order later, on its own, costs what that order shows.
• Delivery is included in these prices.
• Prices include any VAT due. Printed books are zero-rated for VAT in the United Kingdom.
• You pay nothing on delivery. If a carrier ever asks you for import VAT, duty or a handling fee, tell us and we will pay it back.
• A discount code does not add to another discount or to the introductory price: you always pay the lower price.
• There are no other charges, and we take nothing before you have seen the cover and the first pages of your book.

The price that applies to your order is the price shown when you place it and repeated in your order confirmation. If a price is obviously wrong — a mistyped figure that no reasonable customer could take as genuine — we may decline the order and refund you in full rather than hold you to it.

4. How an order works

• You answer the questions and upload your photographs. This is free.
• We draw the cover and the first pages and show them to you as a watermarked preview. The preview is free, and it commits you to nothing.
• If you want the book, you order and pay. Before you pay you tick that you have read how it works: the rest is drawn after payment, you approve the whole book before it is printed, and because the book is personalised and made to order, you cannot cancel it or send it back because you changed your mind. Your payment is the moment the contract is concluded. We confirm your order by e-mail.
• After your payment we draw the remaining pages, usually within a few hours, and within 24 hours at the latest. We e-mail you when the whole book is ready. If it is not ready within 24 hours, the page of your order says so, and you may cancel for a full refund (section 8).
• You look through the whole book as a watermarked proof. If you would like something different, ask on that page: we redraw one round of changes for you. Anything you ask after that, one of us looks at before the book is printed, and we tell you what can still be done. Neither costs anything.
• When it is right, you approve the whole book, confirming with a tick that you have looked at every page. Nothing can be changed after that.
• One of us then checks every page, and the book goes to print. We e-mail you at each stage.
• If you do not approve the book, we remind you by e-mail after 2 and after 7 days. If it is still not approved 60 days after the whole book was ready, we cancel the order and refund everything (section 8).

We may decline or cancel an order where the photographs do not allow us to draw the book as the preview showed it, with a recognisable likeness of each child it is about; where section 11 has not been complied with; or where we suspect fraud. If you have paid, we refund everything.

5. Payment

Payment is taken once, when you order after seeing the preview, through Stripe. We never see or store your card number. Accepted methods are shown at checkout. Nothing goes to print until you have approved the whole book.

6. Delivery

From fablebook.co.uk we deliver to addresses in the United Kingdom; from fablebook.nl to the Netherlands and Belgium. You may send a book to someone else’s address — most of ours are presents.

• Hardcovers for the UK are usually printed in the UK; books with thick pages are printed in the EU.
• After you approve the whole book, it usually arrives within 7 to 11 working days. That is what usually happens, not a fixed date.
• We deliver within 30 days of your approval of the whole book. This is the delivery period we agree with you (Consumer Rights Act 2015 s.28): the time you take to look at and approve the book does not count. If we miss it, you may end the contract straight away if delivery on time was essential, for example because you told us before you ordered that the book was for a particular date. Otherwise you may give us a reasonable further period, and if the book has still not arrived by then, you may end the contract. Either way we refund everything (section 8).
• There is no express or expedited option: our print partner does not offer one, and we would rather say so than sell you a promise we cannot keep.
• Risk in the book passes to you when it is delivered to you or to the person you named.

7. Cancellation: your book is made to your specifications

For most things bought online you have 14 days to change your mind. That right does not apply to your Fablebook book. Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 removes the right to cancel for the supply of goods that are made to the consumer’s specifications or are clearly personalised. In the Netherlands the same exception is art. 6:230p, aanhef en onder f, sub 1° of the Burgerlijk Wetboek.

What "made to your specifications" means here. It is not a picked-from-a-list product with a name printed on the front. Each child in it is drawn from photographs you supplied, as themselves; the cast, the pet, the house, the occasion and the dedication are yours; every page is generated for your book and checked by a person for your book. Nobody else can buy it, and we cannot sell it to anyone else, because it is a book about the children in it. That is precisely the situation the exception exists for.

When it starts to apply. From the moment the contract is concluded — that is, when you pay after seeing the preview. We do not have to have printed anything yet.

What you can still do, and we mean this:

• Before you pay, you can walk away completely. Nothing is charged, and you owe us nothing, even though the first pages have already been drawn. Say the word and we delete your photographs.
• One round of changes is included, so "not quite right" is a thing we fix rather than a thing you are stuck with.
• After you pay, you cannot cancel because you changed your mind. The book is then being made for the children in it and for nobody else. That is what the round of changes is for: tell us what is not right and we redraw it.
• If we cannot make the book, cannot make it in time, or cannot put a fault right, you get your money back. Section 8 says exactly when.
• Nothing in this section affects your rights if the book is faulty, damaged or not as described. Those are in sections 9 and 10.

The colouring book. The printed colouring book is made from your own pages, so the same exception applies to it. The download you buy on its own (a PDF to print at home) is digital content, not goods: you may withdraw from it within 14 days of your payment, as long as you have not yet approved the whole book. To withdraw, press "Withdraw from the download" on the page of your order, or e-mail us at support@fablebook.co.uk with your order number; you may use the model form below, but you do not have to. We refund its price within 14 days, to the payment method you used. The tick with which you approve the whole book also asks us to make the download available straight away; from then on you can no longer withdraw from it (regulation 37 of the 2013 Regulations). We confirm this by e-mail.

Model cancellation form

• To Fablebook (Keurenplein 41 Box A8357, 1069CD Amsterdam, the Netherlands), e-mail support@fablebook.co.uk:
• I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date
• (*) Delete as appropriate.

8. When you get your money back

In each of these cases we cancel the order and refund everything you paid for it, within 14 days, to the payment method you used:

• We cannot draw the remaining pages as the preview showed them, with a recognisable likeness of each child the book is about.
• The whole book is not ready to look at 24 hours after your payment. You may then cancel, as long as it is still not ready: e-mail us.
• After the round of changes, the book still has a fault we cannot put right — something that does not match your photographs or your answers. A matter of taste is not a fault; that is what the round of changes is for.
• You withdraw your consent to our use of the photographs before the book goes to print. We stop at once.
• You have not approved the book 60 days after the whole book was ready. We e-mail you first (after 2 and after 7 days) and then get in touch ourselves.
• The book does not arrive in time and you end the contract as section 6 allows.
• We decline or cancel the order ourselves (section 4).

Once the book is printed or delivered, sections 9 and 10 apply. After a cancellation we delete your photographs 30 days later, or sooner if you ask.

9. Your statutory rights, which always survive

Nothing in these terms — including section 7 — takes away rights the law gives you and that we cannot exclude:

• United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you have the short-term right to reject a faulty book for a refund; after that you may require a repair or replacement, and further remedies if that fails.
• Netherlands and Belgium: the book must conform to the contract (conformiteit, art. 7:17 BW). If it does not, you may require repair or replacement and, where that is not possible or is too late, a price reduction or dissolution of the contract.
• Our own reprint policy in section 10 sits on top of these rights. It never replaces them and never shortens them.

10. Print faults and transit damage — we reprint

If your book arrives damaged, misbound, badly trimmed, with pages missing or repeated, with printing faults, or with an illustration that is materially not the page you approved, we reprint it and send you a new one at no cost. We do not ask you to return the faulty copy unless we specifically ask for it back, and we never ask you to pay the postage.

• Tell us within 14 days of delivery for transit damage or an obvious print fault, and send a photograph — it is the fastest way for us to get it right and to take it up with our printer.
• If a parcel never arrives or is lost in transit, we reprint and resend. You do not chase the carrier; we do.
• Content you approved is not a print fault. If a face on the proof was not quite right and you approved it anyway, that is what the round of changes and the proof are for — though tell us anyway, because we would rather be generous than right.
• This policy does not shorten the periods in section 9. A fault that appears later is still a fault.

11. The photographs you upload

Your photographs are the raw material of the book, and they are photographs of children. When you upload them you confirm that:

• you are 18 or older: you have to be at least 18 to place an order or to upload photographs;
• you are the parent or guardian of every child pictured, or you have that parent or guardian’s explicit permission;
• every adult who appears in the photographs has agreed to appear in the book;
• the photographs are yours to use, or you have permission from whoever took them.

We record these confirmations, with a timestamp and the words you saw, because they are the legal basis on which we may process a child’s image at all. How we store, use and delete your photographs is set out in the privacy policy. In short: photographs are used only to make your book, are never used to train AI models, are never sold or shown to other customers, and are deleted automatically — 60 days after delivery, 30 days after the book was last changed if you do not order, or 30 days after a cancellation. You can ask us to delete them sooner at any time, and there is a control in your account that does it.

We will refuse any upload that is unlawful, that depicts a child in a way we consider inappropriate, or that infringes someone else’s rights. If you have paid, we cancel the order and refund what you paid.

12. Rights in the book

• Your photographs remain yours. Uploading them gives us only the permission we need to make, check, print and deliver your book.
• Your finished book is yours to keep, read, photograph and give away. You may not resell it commercially or reproduce it as a product.
• The templates, story structures, illustration style and the Fablebook name remain ours.
• We do not use your book, or any page of it, in our marketing unless you separately and explicitly say yes.

13. Complaints

E-mail support@fablebook.co.uk with your order number and, if it helps, a photograph. We aim to acknowledge within two working days and to give you a substantive answer within 14 days. If we need longer we will tell you why and when to expect an answer.

If we cannot resolve it between us, you can always take a dispute to court (section 14).

14. Applicable law and courts

As a consumer in the United Kingdom you keep the protection of the mandatory consumer law of the part of the UK where you live, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (Article 6 of the Rome I Regulation as it applies in the UK). You may bring proceedings in the courts of the part of the UK where you live, and we may only bring proceedings against you there (Civil Jurisdiction and Judgments Act 1982, s.15B).

15. Changes to these terms

The version of these terms in force when you place your order is the version that governs it. We record that version with your order and keep every version dated. Changes apply to future orders only.

Questions about this page

If you would rather talk to a person than read a legal text, e-mail us and we will reply in plain language.

Privacy and your data: support@fablebook.co.uk · Orders and complaints: support@fablebook.co.uk

Post: Name: Fablebook. Registered address: Keurenplein 41 Box A8357, 1069CD Amsterdam, the Netherlands. Chamber of Commerce (KvK) number: 96345357. VAT number: NL005203142B97.